Frequently Asked Questions
Everything you need to know about your luxury loungewear journey with The Sleepover Club.
How do I know which size to order?
We provide a comprehensive size guide on each product page. Our pajama sets are designed with a relaxed fit for maximum comfort, but if you are between sizes, we recommend sizing up for that perfect oversized feel.
What is your return policy for intimate apparel?
For hygiene reasons, we accept returns on unworn, unwashed items with all original tags attached within 30 days of purchase. Please ensure items are tried on over undergarments.
How should I care for my silk and satin sets?
To maintain the longevity of your sleepwear, we recommend hand washing in cold water with a gentle detergent or using a delicate machine cycle inside a mesh laundry bag. Always air dry in the shade.
Do you offer international shipping?
Yes, The Sleepover Club ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You have a 60-minute window after placing your order to request a cancellation or change by contacting our support team via live chat or email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.